FAQ

ORDER RELATED

If you entered the wrong shipping address to your order, please notify us as soon as possible at hello@cathayhome.com. We will be able to update your address if your item has not been processed or shipped out.

Yes, please send us an email at hello@cathayhome.com with your order number and cancellation request. If you order has already been processed and/or shipped, we are unable to cancel your order. Once your order has been cancelled we will notify you.

We normally ship all orders within 2-business days of receiving the order.

If you have not received your package after the indicated date or after it was mark as delivered please send us and email at hello@cathayhome.com with your order number and our associates will do our best to resolve the issue.

PRODUCT RELATED

Our range of products come from multiple manufacturers. Products that originate from OEKO-TEX certified facilities will have it indicated on their product listing and be labelled as such.

Our manufacturers are based in The Peoples Republic of China and Cambodia.

We make every effort to display the colors of our products as accurately as possible in our images, however, the actual colors may vary depending on the type of computer monitor you use.

We currently only have swatches for our 100% Cotton Washed Yarn Dyed Chambray Duvet Cover Set and our Crinkle Duvet Cover Set. If you are interested in getting swatches for these products, please send us an email at hello@cathayhome.com with the request and your address. We will send them to you right away!

We have a 30-day limited factory warranty on all our products.

Pillowcases/sham(s) are stored folded in the package. Please take the time to unfold everything carefully to find the pillowcase(s)/sham(s). If you still cannot find them, please contact us at hello@cathayhome.com for assistance.

SHEETS & BEDDING

TWIN
Flat Sheet: 66" x 96"
Fitted Sheet: 39" x 75" x 14"
Pillowcases: 20" x 30"

TWIN XL
Flat Sheet: 66” x 102”
Fitted Sheet: 39" x 80" x 14"
Pillowcases: 20" x 30"

FULL
Flat Sheet: 81" x 96"
Fitted Sheet: 54" x 75" x 14"
Pillowcases: 20" x 30"

QUEEN
Flat Sheet: 90" x 102"
Fitted Sheet: 60" x 80" x 14"
Pillowcases: 20" x 30"

KING
Flat Sheet: 102" x 105"
Fitted Sheet: 78" x 80" x 14"
Pillowcases: 20" x 40"

CALIFORNIA KING
Flat Sheet: 108" x 102"
Fitted Sheet: 72" x 84" x 14"
Pillowcases: 20" x 40"

Our sheets have deep 14” pockets that can accommodate mattresses up to 16” thickness.

We recommend machine washing our sheets and pillowcases in cold water on the gentle cycle with like colors, using your normal detergent. Tumble dry on low and remove immediately to prevent wrinkles forming on the sheets.

Microfiber Sheets
Our microfiber sheets are wrinkle resistant because they are made out of 100% polyester yarns, a material which does not hold wrinkles well.

Bamboo Sheets
Our Poly-bamboo sheets are wrinkle resistant, which mean they will wrinkle slightly, but can easily be fixed with a light ironing.

DUVET COVERS

The dimensions of our duvet covers vary depending on the style. Please check the ‘specifications’ section of each product listing for accurate size and measurements.

For our Microfiber Duvet Covers:
We recommend machine washing our microfiber duvet covers and pillowcases in cold water on the gentle cycle with like colors, using your normal detergent. Tumble dry on low and remove immediately to prevent wrinkles forming on the sheets.

For our Cotton Duvet Covers:

We recommend machine washing our cotton duvet covers separately with other cotton products in like colors, using cold water on the gentle cycle. Then tumble dry on low. Please do not presoak or bleach your cotton products as it will cause the fibers to deteriorate over time.

Yes! All of our duvet covers come with four corner ties for ease-of-use and either have a hidden button or zipper closure.

A duvet is typically protected with a removable cover, referred to as a duvet cover. A duvet is also referred as a duvet insert and. Our duvet cover set comes with a duvet and sham(s). Duvet insert/comforter is not included in the set and need to be purchased separately.

COMFORTERS

The dimensions of our comforters differ depending on the style. Please check the ‘specifications’ section of each product listing for accurate size and measurements.

The weight of our comforters differ based on size and material composition. Please check the ‘specifications’ section of each product listing for accurate size and measurements.

Our comforters are filled with a down-alternative polyester fiber. The fiber is lightweight, hypoallergenic and allows our comforters to be machine washable.

We carry comforters of different warmth levels, including comforters for ‘All-Season’ use. They are warm enough for all winter and lightweight enough for the summer.

Yes! Our comforters are machine washable and dryable for easy care. Wash your comforter separately with cold water on gentle cycle, tumble dry on low or air dry, then gently fluff it for the best result. We recommend using a large capacity washer/dryer (commercial front loader preferred) to allow for free movement of the comforter to prevent damage.

Yes. Some of our comforter is shipped vacuum packed, but the product will immediately begin to fluff when the package is opened. Please allow some time for the product to expand to its original size.

SHIPPING POLICY

We currently only ship within Canada and the United States excluding Hawaii, Alaska, and US Territories.

Our main shipping carrier is UPS.
(UPS Ground, UPS 2nd Day Air and UPS Next Day Air)

UPS is our main shipping carrier and is, unfortunately, unable to deliver to P.O. Boxes.

We normally will ship your order within 2-business day after the receipt of the order. After it leaves our warehouse it may take an additional 5-8 days to reach you, depending on the ship to address attached to your order. Orders may arrive late depending on inclement weather and delays that are dictated by UPS and are out of our control.

RETURNS AND EXCHANGES

We accept returns for any items that are unwashed, unused with tags and in its original packaging. Please send an email to hello@cathayhome.com to start your return process.

The fastest way to ensure you get the product you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

Please find our full return & exchange policy here.

Return shipping fees will be the responsibility of the customer as stated in our return policy.

Unfortunately, we do not accept items that have already been washed, we only accept returns for items that are unwashed, unused with tags and in its original packaging.